Refund Policy

• On the Groundline website: web subscriptions are sold by Paddle (Paddle.com Market Ltd) as merchant of record. Paddle takes the payment, issues the receipt and pays back approved refunds (section 3), and Paddle's buyer terms apply to the purchase.
• In the iPhone or iPad app: Apple takes the payment and decides refunds under its own policy.
• In the Android app: Google Play takes the payment and decides refunds under its own policy.

Your receipt shows who charged you.

New subscribers who buy on the web get a 30-day free trial, once per person. Cancel before it ends and you pay nothing; if you do not cancel, the first payment is taken when the trial ends. In the apps, a trial applies only if the App Store or Google Play shows one before you confirm the purchase, under that store's terms.

You can ask for a refund of a web purchase.

To ask, email support@cyberdyne.com.na from the address on your account, with the date of the charge. Approved refunds go back to the payment method you used, through Paddle.

We cannot see your card details or refund a store charge ourselves. Ask the store that billed you:

• Apple: request a refund from Apple.
• Google Play: Google Play refund policies.

• Web: sign in, open Settings, then Billing, then Manage subscription.
• Apple: Settings, your name, Subscriptions, or open Apple subscriptions.
• Google Play: Google Play, your profile picture, Payments and subscriptions, or open Google Play subscriptions.

Cancel at least 24 hours before the renewal date. Pro stays on until the end of the period you paid for, then your account moves to the free plan with your data in place. Deleting your account cancels a web subscription. Deleting the app or your account does not cancel an App Store or Google Play subscription.

Questions about a charge or a refund: support@cyberdyne.com.na. See also the Terms of Service and the pricing page.