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Groundline

Your data

Delete your account and data

You can delete your Groundline account and everything in it at any time, free on every plan. Do it in the app, or ask us below if you cannot sign in.

At a glance

  • Your account closes straight away
  • Removed from our live systems within 30 days
  • Web subscriptions are cancelled; store subscriptions are not

Delete in the app

The quickest way, if you can sign in.

  1. WebSign in, open Settings, Your data, choose Delete account, type your email to confirm, then Delete my account.
  2. Mobile appOpen Settings, Your data, Delete account, and confirm.

Your account closes straight away. Download your data first if you want a copy.

Cannot sign in? Ask us

Send a request and we do it for you.

Enter the email address on the account. We delete the account and its data within 30 days. For your safety we may email that address to confirm the request.

Or email support@cyberdyne.com.na from the address on the account, with the subject "Delete my account".

Bought Pro in the app? Cancel it first

Deleting your account cancels a Pro subscription bought on the web. It does not stop the App Store or Google Play charging you, so cancel an app subscription in your store account before you delete.

  • iPhone or iPad: Settings, your name, Subscriptions, Groundline, Cancel Subscription, or open Apple subscriptions.
  • Android: Google Play, your profile picture, Payments and subscriptions, Subscriptions, Groundline, Cancel subscription, or open Google Play subscriptions.

What we delete and what we keep

InformationWhat happens
Profile, photo and sign-in detailsDeleted
Income, expenses, budgets, assets, debts, goals, closes, statements and reportsDeleted
Signed-in devices and two-step sign-in settingsDeleted
BackupsOverwritten within 90 days
Server request logsDeleted after 30 days
Our copies of receipts and paymentsDeleted
Payment records held by Paddle (web) or the app storeKept by them under their own policies

Everything else is removed from our live systems within 30 days of your request. The Privacy Policy has the full details.

Questions or complaints: email support@cyberdyne.com.na. You can also complain to the data-protection authority where you live.

Groundline is a product of Cyberdyne Investments CC, Namibia.